Real help from the team that built LendAxiom
Every LendAxiom customer gets direct access to our support team. No chatbots, no offshore call centers, no ticket queues that go nowhere. Send us a message and a real person who knows the product will get back to you.
Response times. We respond to support email within one business day. Most requests get a response within a few hours during business hours. If something is urgent and blocking your work, call the phone number above and we will pick up.
Go to app.lendaxiom.com/login and click "Forgot password." Enter your email address and we will send a reset link. The link is good for one hour. If you do not see the email within a few minutes, check your spam folder. If you still need help, email support@lendaxiom.com and we will reset it manually.
Account admins can add team members under Settings > Team in the web app. You will need their name, email, NMLS number, and which branch they belong to. If you need help setting up roles or permissions, email support and we will walk you through it.
Your dedicated phone number is provisioned automatically when you sign up. If you already have a number you want to port in, contact support. Porting takes 7 to 14 days depending on your current carrier, and we handle the paperwork for you.
First, check the system status page (coming soon) or look for a banner inside the web app. If the bridge is down, LendAxiom automatically falls back to SMS so your borrowers still receive your messages. If messages are queued and not sending after 10 minutes, email support immediately and we will investigate.
Melanie operates in three modes. Green light means Melanie sends routine follow-ups autonomously (new lead replies, after-hours acknowledgments, standard check-ins). Yellow light means Melanie drafts a message and holds it for your review and approval. Red light means Melanie will not message this contact. You control which leads fall into which category, and you can adjust the rules in Settings > Melanie.
Yes. All data is encrypted in transit over TLS and at rest. Access is controlled by role and tenant-isolated so other customers cannot see your data. Full details are in our Privacy Policy. If you have specific security questions or need a SOC 2 report, contact support.
You can export leads, messages, and activity logs as CSV from the web app under Settings > Data Export. If you need a full database export or a custom format, contact support and we will prepare it for you within 3 business days.
You can cancel anytime under Settings > Billing. Cancellation is effective at the end of your current billing period. Your dedicated phone number returns to LendAxiom's pool. If you want to keep a data export before canceling, request it first using the steps above. No cancellation fees, no long-term contracts.
Email support@lendaxiom.com with "Feature Request" or "Bug Report" in the subject line. For bugs, tell us what you were doing, what you expected to happen, and what actually happened. Screenshots or screen recordings help a lot. We review every request and respond within one business day.
Yes. Every new customer gets a free onboarding session for the account admin, and we offer additional live training sessions for teams at no extra cost. Schedule one by emailing support or requesting a session from inside the app under Settings > Help.
The LendAxiom mobile app is available to approved LendAxiom customers and reviewers through the App Store and Google Play submission process. Download links and setup instructions are provided in your account onboarding materials or review notes.
For issues with the mobile app specifically, email support@lendaxiom.com with "Mobile" in the subject line, and include your device model, OS version, and a description of the issue.
If you are reviewing the LendAxiom mobile app for the App Store or Google Play, demo account credentials and reviewer instructions are provided directly in your review submission notes in App Store Connect and Play Console. For any questions during review, contact support@lendaxiom.com and we will respond within one business day.
For privacy-related questions, data deletion requests, or to exercise rights under CCPA or similar regulations, see our Privacy Policy or email support with "Privacy" in the subject line. We respond to all privacy requests within 30 days as required by law.